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Payment Shipping & Returns Policy
Payment: We accept MasterCard, Visa, Discover and American Express credit cards and PayPal payments for all orders from countries allowed in our checkout process. Certified checks must be cleared before any items will ship. On some occasions we may also accept Bank Transfers for a small additional fee. For inquiries about paying by Bank Transfer, please send E-Mail to: shipping@yaletrouser.com
Shipping: We ship via UPS, FedEx or USPS (US Post) inside the United States. During the checkout process, you will have several options available. To all countries outside of the United States, we ship via USPS (US Post). You are responsible for all duties, taxes, or other fees incurred by importing your item(s). We will supply you with the USPS tracking number via email. Once your item has shipped, we can no longer be responsible for your order. We cannot guarantee delivery to you or the delivery time. For our customers outside of the United States and Canada, we suggest using a freight forwarding company of your choice. These companies are located throughout the United States and charge a fee for handling your shipment. These companies are familiar with the various complexities involved with importing items into different countries. If your order is refused or returned and we receive the item(s) in new condition, we will issue you a refund less the shipping costs.
Shipping Damage: All goods are inspected, carefully packaged and in good condition when shipped. If your item(s) arrive damaged you should make a claim directly with UPS or USPS. We can and will assist you in this process. After reimbursement you can re-order your item(s). If you would like to receive your replacement item(s) you may choose to re-order the item(s) and wait for reimbursement on the initial order when the claim is resolved. Here are the respective contacts: UPS: 1-800-PICK-UPS or www.ups.com FedEx: 1-800-GO-FEDEX or www.fedex.com ; USPS: 1-800-222-1811 or www.usps.com.
Return and/or Exchange Policy: You may return an item within 30 days of purchase if the item is still in its original packaging and in new, un-installed, re-sellable condition. We will refund you 100% of the price paid to the method of payment you used originally less the shipping charges. Nor do we pay the return shipping charges. We will not accept returns or exchanges on items that are damaged, used, or modified, under any circumstances. We also will not accept returns on any Custom Orders.
Backorders: Due to the fact that most of our items are manufactured in limited quantities and are hand built in most cases, a back-order situation may occur from time to time. As your ordered merchandise becomes available, the back-ordered item(s) will be shipped to you automatically. You will receive order confirmations via email to keep you abreast of the status of your order.

Warranty: All items purchased from Yale Trouser Corp. are guaranteed to be free from defects in material and workmanship for 30 days from the date of purchase. Should you encounter a defective item, please call us toll free 800-647-6653 for an RMA (return merchandise authorization). A copy of the original sales receipt may be requested. A replacement will be sent promptly after we have received and inspected the defective item. We reserve to right to repair any defective item at our discretion.
Errors and Omissions: Yale Trouser Corp. assumes no liability for errors in pricing or model applications. We reserve the right to change product descriptions, prices, specifications and model applications with no further obligation. Images on our web site do not necessarily depict the actual product that you will receive.
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